Last updated: 1/2/2024

A2 Ark LLC Privacy Policy

This Privacy Policy describes how A2 Ark LLC (the "Site", “Ark Splash Guards”, "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from arksplashguards.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy and our Terms of Service

Shopify powers our online store, you can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy

Please read this Privacy Policy carefully. By using and accessing any of the Services by simply browsing or purchasing A2 Ark LLC products, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree to this Privacy Policy or Terms of Service, do not use or access any of the Services.

Changes to A2 Ark LLC Privacy Policy

We may update this Privacy Policy from time to time, reflecting changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date at the top of this page and take any other steps required by applicable law.

Section 1: How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect, and use varies depending on how you interact with us.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We do not store or collect personal credit card information. That information is processed by our third-party payment processor, which is Shopify Payments. Shopify powers our online store, you can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you which includes your Device Information.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

We use Order Information that we collect to fulfill any orders placed through the Site which includes processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.

Additionally, we use this Order Information to

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Section 2: Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Section 3: Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services, including to remember your actions and preferences, to run analytics and better understand user interaction with the Services in our legitimate interests to administer, improve and optimize the Services. We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Section 4: Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Section 5: Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information includes your username, password, security questions.
• Shopping information including the A2 Ark LLC products you view or put in your cart.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Section 6: How We Use Your Personal Information

Providing Products and Services – We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

Marketing and Advertising – We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention – We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal, Intellectual Property violations such as reverse engineering A2 Ark LLC products, and other malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with you – We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Section 7: Sharing Your Personal Information

We share your Personal Information with Services to help us use your Personal Information, as described above.

Section 8: How we use and collect Device Information

We use the Device Information that we collect to help us screen for potential risk and fraud, your IP address, and more generally to improve and optimize our Site by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns by:

• Cookies – Which are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit All About Cookies
• Log files – Which track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Web beacons, Tags & Pixels – Which are electronic files used to record information about how you browse the Site.

Section 9: Information We Obtain using Third Party Platforms and Services

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services
• Our payment processors, who collect payment information to process your payment to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

Section 10: A2 Ark LLC uses the following Platforms

• Shopify - You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
• Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.
• Depending on where you live, you may have the right to opt out of these activities: Do not share my personal information
• Meta - You can read more about how Meta uses your Personal Information here: Privacy and Data Use
• Google - You can read more about how Google uses your Personal Information here: Google Privacy Policy & Terms
• You can also opt-out of Google Analytics here: Google Analytics Opt-out
• Microsoft - You can read more about how Microsoft uses your Personal Information here: Microsoft Privacy
• You can also opt-out of Microsoft here: Your Microsoft Account Privacy

A2 Ark LLC will not sell, share, or rent your information to others in ways different from what is disclosed in this privacy policy.

Section 11: A2 Ark LLC uses the following Platform Services

We use third party companies to provide service and marketing services on our behalf. This includes analytic tracking, payment processing and other digital services.

• Shopify
• Google Analytics
• Google Adwords
• Google Search
• Microsoft Bing Webmaster Tools
• Microsoft Advertising
• Microsoft Clarity
• Meta platforms

We partner with Microsoft Clarity, Microsoft Advertising, and Microsoft Bing Webmaster Tools to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy

Section 12: A2 Ark LLC use Behavioral, Targeted, Retargeting Marketing Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page here: thenai.org

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here: optout.aboutads.info

Section 13: Do Not Track

We do not alter the Site data collection and use practices when we see a “Do Not Track” signal from your browser.

Section 14: International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Section 15: European Residents Using A2 Ark LLC Services

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Section 16: Minors

The Site is not intended for individuals under the age of 18. The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we have collected any personal information of Children/Minor data, if any such data has been collected A2 Ark LLC states clearly in Terms of Service that the Site is not to be used by Minors.

Section 17: How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties – To perform services on our behalf to help better our Services or user experiences such as IT management, data analytics, customer support, cloud storage, fulfillment and shipping.
• With business and marketing partners – To provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you directly request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Section 18: User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Section 19: Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Section 20: Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Section 21: Your Rights and Choices

Depending on where you live, you may have some or all the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law:

• Right to Access / Know – You have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete – You have the right to request that we delete personal information we maintain about you.
• Right to Correct – You have the right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability – You have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing or Targeted Advertising – You have the right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
• Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information – You have the right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
• Restriction of Processing – You have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent – Where we rely on consent to process your personal information, you have the right to withdraw this consent.
• Appeal – You have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences – We may send you promotional emails, and you can opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Section 22: Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal against our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Section 23: Contact

Should you have any questions about our privacy practices or this Privacy Policy, or our Terms of Service or if you would like to exercise any of the rights available to you, contact us sales@arksplashguards.com or contact us at 5235 S Kyrene Rd, #09, Tempe, AZ, 85283