• I have reviewed all items in my cart, including product details, vehicle fitment, logo color selections, and variant choices. 

• Once an order is marked as shipped, it cannot be modified, canceled, or changed for any reason. 

• Orders are shipped exactly to the address entered at checkout. Ark Splash Guards does not edit, correct, or reroute addresses after an order is placed. 

• By selecting a Body Lift variant, I confirm that my vehicle does have a body lift installed. 

• Body Lift variants are final sale and are not eligible for return, exchange, or refund if ordered incorrectly. 

• Customers with any uncertainty must email Ark before ordering. 

• By selecting a color logo, I confirm that the color chosen is accurate. 

• Once an order is marked as shipped, logo colors cannot be changed. 

• If I wish to exchange for a different color after receiving my order, I am responsible for: 

• • Return shipping to Ark 

• • Shipping cost for the replacement set 

• Orders are processed within 5–7 business days. 

• Carrier delivery times begin after processing and are not guaranteed. 

• Ark Splash Guards is not responsible for carrier delays and does not reimburse shipping costs for delays outside of our control. 

• Customers must provide a secure delivery location. 

• Once a package is marked Delivered by the carrier, Ark Splash Guards is no longer responsible for loss, theft, or misdelivery. 

• During promotions, sales, or free‑shipping events, Ark will ship using the most economical method, typically ground. 

• If a customer selects expedited shipping during a promotion, the order will default to ground unless the customer emails Ark before ordering and pays the full expedited rate. 

• Expedited shipping selections made during promotions will not be honored without prior written approval. 

• Packages returned to Ark due to undeliverable addresses, refusal, or carrier inability to complete delivery will be refunded minus shipping costs once received back at our facility. 

• Returned‑to‑sender packages cannot be re‑shipped under any circumstances. 

• All orders shipped to freight forwarders are reviewed and may be canceled at Ark’s discretion. 

• Once delivered to a freight forwarder, all risk transfers to the customer, including loss, damage, or non‑delivery. 

• Ark does not reimburse shipping costs or replace items lost or damaged after delivery to a freight forwarder. 

• Customers are responsible for all import duties, taxes, customs fees, and carrier advancement fees. 

• If a customer refuses to pay required import fees, these costs will be deducted from the refund once the package is returned. 

• Customs delays do not qualify for refunds or shipping reimbursement. 

• For international returns, the customer is responsible for shipping charges back to the Ark Splash Guards

• Returns and exchanges must be requested within 30 days of delivery. 

• Products that have been modified in any way are not eligible. 

  • Modifications include (but are not limited to): 

    • Trimming 

    • Drilling 

    • Painting 

    • Cutting 

    • Heat‑shaping 

    • Adding aftermarket hardware 

    • Applying coatings 

    • Any alteration that changes the product from its original condition 

• Issues or missing items must be reported within 5 days of delivery. 

• Ark covers shipping for: 

• • Returns for refund 

• • Replacement of missing materials 

• • For exchanges (any reason), customers pay return shipping; Ark covers shipping for the replacement item.  

• For qualified return for refund items. Upon receipt of the returned for refund product, Ark has 2-5 business days to verify and process the refund, .

• Warranties apply only to the original purchaser of the product. 

• Warranty claims require: 

• • The original order number 

• • Photos clearly showing the issue 

• Ark covers shipping for all approved warranty replacements. 

• Ark Rubber Products: 1‑year, no‑questions‑asked money‑back guarantee. 

• Ark TriXPoly Products: Lifetime, no‑questions‑asked money‑back guarantee. 

• Warranty replacements are issued only for the same item originally purchased. 

• Warranty replacements do not reset or extend the original warranty period. 

• Warranty coverage applies to Normal Use. It does not cover damage caused by misuse, abuse, accidents, improper installation, or non‑standard use. 

• Refunds are issued to the original payment method only. 

12. NO SUBSCRIPTIONS, RECURRING BILLING, AFFIRM PAYMENTS

13. CHARGEBACKS AND PAYMENT DISPUTES

• Customers agree to contact Ark Splash Guards before initiating a chargeback or payment dispute with their credit card issuer, bank, payment processor, Affirm, or other financial institution. Many issues can be resolved quickly through direct communication.

  By completing a purchase, the customer acknowledges and agrees to the product description, pricing, shipping method, estimated delivery timelines, return policy, refund policy, and Terms of Service in effect at the time of purchase.

  In the event of a chargeback or payment dispute, Ark Splash Guards reserves the right to provide all relevant order documentation to the applicable financial institution, payment processor, or dispute resolution authority. Such documentation may include, but is not limited to, order confirmations, payment authorization records, billing information, IP address records, customer communications, website terms and policies, shipping records, carrier tracking information, delivery confirmation, photographs, product specifications, and any other evidence supporting the validity of the transaction.

  Claims alleging unauthorized recurring billing, subscription charges, membership fees, auto-renewals, or similar recurring payment arrangements are invalid, as Ark Splash Guards does not offer subscription-based products, recurring billing services, or automatic renewal programs. All purchases are individual, one-time transactions expressly authorized by the customer at checkout.

  If a chargeback or payment dispute is initiated for a transaction that is determined to be valid based on the documentation provided, Ark Splash Guards reserves the right to pursue recovery of the disputed amount, associated fees, collection costs, attorney fees where permitted by law, and any additional damages resulting from the improper dispute.

  Fraudulent chargebacks, false claims of unauthorized transactions, false claims of non-delivery, or other forms of payment abuse may be reported to the applicable payment processor, financial institution, credit bureau, law enforcement agency, fraud prevention network, or collections agency as permitted by law.