I have reviewed all items in my cart, including product details, vehicle fitment, logo color selections, and variant choices. 

Once an order is marked as shipped, it cannot be modified, canceled, or changed for any reason. 

Orders are shipped exactly to the address entered at checkout. Ark Splash Guards does not edit, correct, or reroute addresses after an order is placed. 

By selecting a Body Lift variant, I confirm that my vehicle does have a body lift installed. 

Body Lift variants are final sale and are not eligible for return, exchange, or refund if ordered incorrectly. 

Customers with any uncertainty must email Ark before ordering. 

By selecting a color logo, I confirm that the color chosen is accurate. 

Once an order is marked as shipped, logo colors cannot be changed. 

If I wish to exchange for a different color after receiving my order, I am responsible for: 

Orders are processed within 5–7 business days. 

Carrier delivery times begin after processing and are not guaranteed. 

Ark Splash Guards is not responsible for carrier delays and does not reimburse shipping costs for delays outside of our control. 

Customers must provide a secure delivery location. 

Once a package is marked Delivered by the carrier, Ark Splash Guards is no longer responsible for loss, theft, or misdelivery. 

During promotions, sales, or free‑shipping events, Ark will ship using the most economical method, typically ground. 

If a customer selects expedited shipping during a promotion, the order will default to ground unless the customer emails Ark before ordering and pays the full expedited rate. 

Expedited shipping selections made during promotions will not be honored without prior written approval. 

Packages returned to Ark due to undeliverable addresses, refusal, or carrier inability to complete delivery will be refunded minus shipping costs once received back at our facility. 

Returned‑to‑sender packages cannot be re‑shipped under any circumstances. 

All orders shipped to freight forwarders are reviewed and may be canceled at Ark’s discretion. 

Once delivered to a freight forwarder, all risk transfers to the customer, including loss, damage, or non‑delivery. 

Ark does not reimburse shipping costs or replace items lost or damaged after delivery to a freight forwarder. 

Customers are responsible for all import duties, taxes, customs fees, and carrier advancement fees. 

If a customer refuses to pay required import fees, these costs will be deducted from the refund once the package is returned. 

Customs delays do not qualify for refunds or shipping reimbursement. 

Returns and exchanges must be requested within 30 days of delivery. 

Products that have been modified in any way are not eligible. 

• Modifications include (but are not limited to): 

  • Trimming 

  • Drilling 

  • Painting 

  • Cutting 

  • Heat‑shaping 

  • Adding aftermarket hardware 

  • Applying coatings 

  • Any alteration that changes the product from its original condition 

Issues or missing items must be reported within 5 days of delivery. 

Ark covers shipping for: 

Warranties apply only to the original purchaser of the product. 

Warranty claims require: 

Ark covers shipping for all approved warranty replacements. 

Ark Rubber Products: 1‑year, no‑questions‑asked money‑back guarantee. 

Ark TriXPoly Products: Lifetime, no‑questions‑asked money‑back guarantee. 

Warranty replacements are issued only for the same item originally purchased. 

Warranty replacements do not reset or extend the original warranty period. 

Warranty coverage applies to Normal Use. It does not cover damage caused by misuse, abuse, accidents, improper installation, or non‑standard use. 

Refunds are issued to the original payment method only.