ATTENTION PLEASE READ
10/22 UPDATE: POWER HAS BEEN RESTORED - MACHINES ARE RUNNING!
I personally wanted to thank all for your patience as we battled through the last 1.5weeks. The fact we're operational still blows my mind. It's 10PM AZ Time and we're going to be running 24x7 until we're caught up! We should be back to 72hr lead times by Monday 10/27. I have a significant amount of customer e-mails which I'll be working through over the next 24hrs. Again, I appreciate your business and your patience.. Jason
10/20 UPDATE: Although we remain closed.. I wanted to thank you all for your patience during this challenging time for us. Well - subject to change, became reality... What was suppose to be power on over the weekend, has drawn into this week. We had "official" electrical inspections of units today (previously not part of the plan), and the units that are structurally sound (2 of our 4 units) have been cleared. Next Step is for the electrical company to give the green light to the City of Tempe and the Power Company. Subsequent to that, the Power Company will remove the lock out/tag outs, and flip the switch. Both the City of Tempe and Maricopa County have declared a State of Emergency as a result of this storm, so we're hopeful this starts moving quickly!! We're doing everything we can to respond to all customer questions/inquiries while we're in this holding pattern. As soon as we're powered on, we'll be working a modified shift to work the back log of orders - ASAP! Thank you again!
10/17 UPDATE: What a week... We just received news that power should be restored to our unaffected units within 24 hours (obviously subject to change). We've tested all the equipment we could using generators, and everything powered up!! If we’re back online tomorrow, we’ll be working 24x7 to get the backlog of orders out the door ASAP! We feel incredibly blessed and fortunate to be back up and running so quickly—especially knowing that many businesses in our complex may never recover. We greatly appreciate your patience and understanding during this challenging time.
We’ll be back, better than ever and very soon!
More to come!!
10/15 UPDATE: While we remain closed, we've been working tirelessly over the last 48hrs to get back up and operational. We're fully moved out the impacted shops and relocated our warehouse/order fulfillment area into a new space, that was planned for future expansion. Unfortunately, this expansion location is in the same complex and although unaffected, the power and water remains off until city inspectors give the green light. We're sourced backup generators and will be powering on the new order fulfillment location to ensure our equipment is operational tomorrow 10/16. We'll also be able to start engaging with customers and working through customer service requests tomorrow as well. Optimistic power on timeline from the City that is Friday afternoon 10/17. Once the power is one, our high volume mfg. equipment and warehouse/order fulfillment will be back to fully operational. Thank you all for your patience as we work to get back up to production - ASAP.
10/13/2025 @ 12PM AZ Time, our business sustained substantial damage during either a Micro Burst or Tornado in Tempe, AZ. Please follow our Instagram for images of the damage.
Thankfully everyone is OK.
At this point, our production and order fulfillment capability have been put on hold, as we had to evacuate the complex due to structural concerns. Please be patient as we work through alternative paths.
If you have an order that hasn't shipped, you will be refunded, if you have any other questions, please let us know @ sales@arksplashguards.com
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